Help

Help & FAQ

Quick answers about posting, buying, staying safe and managing your account.

  • How do I post a listing?

    Create an account and confirm your email, then choose Post. Pick a category, describe your item, set the price and location, add at least one photo and submit it for review.

  • Why is my listing not live yet?

    Every listing is reviewed by our team before it appears. You can follow its status under My listings. If a listing is rejected, the reason is shown there so you can edit it and submit it again.

  • Does Marktgram charge fees?

    Marktgram does not process payments between buyers and sellers and takes no commission on sales. Buyer and seller agree on price, payment and handover directly.

  • How do I contact a seller?

    Open the listing and use the chat button. You need to be signed in. Conversations stay inside Marktgram and you can block a user at any time.

  • How do I stay safe?

    Never send money before you have seen the item or property. Prefer meeting in person in a public place, be careful with offers that seem too good to be true, and never share passwords or verification codes.

  • How do I report a listing or hide a seller?

    Use the report option on the listing page. You can also hide a seller so their listings no longer appear for you, and unhide them later in your account.

  • Can I edit, pause or delete my listing?

    Yes, under My listings. Editing the photos of a live listing sends it back to review. You can pause a listing, renew an expired one or delete it at any time.

  • Which languages are available?

    English, German and Turkish. Change the language in the footer at the bottom of any page.

  • I forgot my password.

    On the login page choose Forgot password and enter your email. We will send you a link to set a new password.

Still need help?

For questions about a specific listing, message the seller directly. For anything else, contact our team.

Our support email address will be published here shortly.

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