Help
Help & FAQ
Quick answers about posting, buying, staying safe and managing your account.
How do I post a listing?
Create an account and confirm your email, then choose Post. Pick a category, describe your item, set the price and location, add at least one photo and submit it for review.
Why is my listing not live yet?
Every listing is reviewed by our team before it appears. You can follow its status under My listings. If a listing is rejected, the reason is shown there so you can edit it and submit it again.
Does Marktgram charge fees?
Marktgram does not process payments between buyers and sellers and takes no commission on sales. Buyer and seller agree on price, payment and handover directly.
How do I contact a seller?
Open the listing and use the chat button. You need to be signed in. Conversations stay inside Marktgram and you can block a user at any time.
How do I stay safe?
Never send money before you have seen the item or property. Prefer meeting in person in a public place, be careful with offers that seem too good to be true, and never share passwords or verification codes.
How do I report a listing or hide a seller?
Use the report option on the listing page. You can also hide a seller so their listings no longer appear for you, and unhide them later in your account.
Can I edit, pause or delete my listing?
Yes, under My listings. Editing the photos of a live listing sends it back to review. You can pause a listing, renew an expired one or delete it at any time.
Which languages are available?
English, German and Turkish. Change the language in the footer at the bottom of any page.
I forgot my password.
On the login page choose Forgot password and enter your email. We will send you a link to set a new password.
Still need help?
For questions about a specific listing, message the seller directly. For anything else, contact our team.
Our support email address will be published here shortly.
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